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How long does my
download link work?
Download links are active for five days from your ebook purchase.
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I have sent several emails to CP to let you know my
order never arrived and nobody ever wrote me back.
Check your SPAM preferences. A lot of email filter programs will
throw out email from domains they don't recognize unless you tell
them not to. Chances are we wrote you back, but the SPAM block kept
you from receiving it. Contact us at
service@cerridwenpress.com
first. Try writing us at
cerridwenpress@yahoo.com ONLY
if you suspect emails are not getting through to you.
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When I first
started shopping at Cerridwen Press I purchase my e-books in one
format, but now I have a handheld computer and need them in another
format. Will you send me the new format?
Due to the large number of requests we
receive per day, and the amount of time it takes to research and verify
each customer's purchasing history, Cerridwen Press DOES NOT replace
e-book formats. In the past we tried to accommodate customers where we
could, but our customer base has grown so dramatically that it's no
longer possible. Think of e-book formats the way that you think of print
formats: if you purchased a book in paperback and then wanted the
hardback edition you wouldn't expect the publisher to exchange it for
you :-)
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I sent a question to Customer Service
a long time ago and still haven't received a reply. I don't have
a SPAM-guard on my email account so what is the hold up?
Customer Service replies can take
anywhere from a few hours to a few days depending upon how
backlogged we are. It is common to
have to wait up to 24 hours for a reply from Customer Service. We
always try to respond the same day to inquiries but such is not
always possible. Alas, we are but so many so thank you for your
patience! If more than three days has gone by, it is possible we
have replied but you did not receive the email for whatever reason
(or we did not receive your email). Try writing us at
ellorascave2000@ yahoo.com ONLY
if you suspect your mail is not getting through.
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I'm new to e-books and don't know what
type of e-book I should order. The sales pages are greek to me. Help!
Please click
here for
help on choosing an e-book format suitable for you..
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I own a Gemstar
e-bookman (REB 1150 or 1200) and am upset by the fact that I
cannot read your titles on it. When will CP titles become available
for these models?
This is
something we have no control over as you can only read e-books for
the REB 1150 or 1200 that are carried in their online store or that
Powells carries. We have tried repeatedly to get our titles into the
Gemstar store, but our inquiries have never been
answered. CP titles can, however, be read
on the REB 1100 by downloading the
Rocket
Librarian and beaming Rocketbook formatted titles into your
reader from it.
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